CRC - The Customer Retention Company


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Testimonials
"“We have been with this program for 4 years now and have been very successful. Our CSI scores and repeat business continues to climb with a program that is more than reasonable for the quality provided. Any dealership that is serious about improving their customer service should consider what CRC has to offer.”" - Liberty Chevrolet , Jeff Clickstein, General Manager "“My Ford Representative was recently by and reviewed my survey scores with me. As always, he was impressed with our consistently high CSI scores. What was even more striking to Matt, was how when he compared my store against much larger stores - we are getting more customer surveys completed!”" - New Country Ford-Mazda-Subaru , Robert Reepmeyer, Service Director Read More »




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“We are in the business helping automotive dealerships develop a strong active customer base, one customer at a time.” Wendell J. Brown, President, Customer Retention Company.

Founded in 1998, Customer Retention Company is a customer relationship management company that was designed to meet the growing expectations of customers who demanded more from automotive dealerships. Our recognition within the industry has been our open-ended platform, superior service and customized solutions provided for each automotive dealership.

A comprehensive suite of integrated and customized solutions (telephone, web, email and print media), provides unprecedented customized marketing campaigns. Sophisticated data segmentation techniques combined with a blended call center, facilitating sales and service activities, delivers the highest return in the industry for each dollar spent.

From the beginning, our corporate culture has been premised on the skill, attitude and commitment toward excellent customer service. The advantage for our clients is CRC's ability to manage data more effectively resulting in improved response rates, higher CSI and increased profits - all at a lower cost.




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