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"“My Ford Representative was recently by and reviewed my survey scores with me. As always, he was impressed with our consistently high CSI scores. What was even more striking to Matt, was how when he compared my store against much larger stores - we are getting more customer surveys completed!”"
- New Country Ford-Mazda-Subaru , Robert Reepmeyer, Service Director "“In the past, we tried numerous service follow-up programs and heard other CRC success stories in our area, but were apprehensive to make another change. Finally, our GM Parts Representative confirmed the successes and we made the switch. I can sincerely say that we should have done it sooner.”"
- DePaula Chevrolet-Hummer , Thomas Restino, VP, Fixed Operations
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